Collision Center Customer Experience Specialist

Caliber; Longwood (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Benefits from day one: medical, dental

Paid vacation & holidays

Weekly pay with overtime

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision in Longwood, FL is seeking a Customer Service Consultant to warmly greet customers, assess their needs, and guide them through the repair process. The role includes supporting collision estimators with drop-offs, vehicle mapping/marking and photography, arranging transportation, and preparing required paperwork for smooth repairs.

We value clear communication with customers, clients, teammates, and vendors to ensure accurate and efficient service, while adhering to SOPs and

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy.

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork, active customer deliveries.
• Communicate with customers, clients, teammates and vendors to ensure correct and efficient repairs.

Skills

Customer service

Sales experience

Job description

Caliber Collision in Longwood, FL is seeking a Customer Service Consultant to warmly greet customers, assess their needs, and guide them through the repair process. The role includes supporting collision estimators with drop-offs, vehicle mapping/marking and photography, arranging transportation, and preparing required paperwork for smooth repairs.

We value clear communication with customers, clients, teammates, and vendors to ensure accurate and efficient service, while adhering to SOPs and