Customer Experience Specialist - Collision Center

Caliber Collision; Wellington (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision from day one

Weekly pay and overtime

Paid vacation & holidays

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision in Wellington, FL has an immediate opening for a Customer Service Consultant to greet customers in person or on the phone, determine their needs, and respond with guidance as required. You will support Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging transportation, and preparing paperwork.

The role requires clear communication with customers, teammates and vendors to ensure accurate and efficient repairs while upholding

Qualifications

• 2+ years of customer facing experience; sales experience a plus.

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Respond by providing guidance and assistance as required.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork.
• Perform active customer deliveries and communicate with customers, teammates and vendors to ensure efficient repairs.

Skills

Customer service

Sales experience

Job description

Caliber Collision in Wellington, FL has an immediate opening for a Customer Service Consultant to greet customers in person or on the phone, determine their needs, and respond with guidance as required. You will support Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging transportation, and preparing paperwork.

The role requires clear communication with customers, teammates and vendors to ensure accurate and efficient repairs while upholding