Collision Center Customer Care & Office Coordinator

Lou Fusz Ford Inc; St. Louis (MO); In loco; USD 36.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts

Descrizione del lavoro

Lou Fusz Ford Inc is seeking a Collision Center Customer Service Representative / Office Coordinator to be the first point of contact for customers through the collision repair process. You will ensure a smooth, professional experience from drop-off through delivery, handling scheduling, communications, payments, and documentation.

The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.

Competenze

• High school diploma or equivalent is required.
• Customer service, reception, or office coordination experience is preferred.
• Excellent verbal and written communication skills are essential.
• Strong organizational and multitasking abilities are required.
• Proficiency with Microsoft Office (Outlook, Word, Excel) is expected.
• Willingness to submit to pre-employment drug screen, background and insurability checks.

Mansioni

• Greet customers and provide a welcoming, professional experience.
• Serve as the primary contact for customers throughout the repair process.
• Communicate repair status updates, timelines, and delivery expectations.
• Address customer questions and concerns promptly and professionally.
• Assist with vehicle drop-off and delivery procedures.
• Manage daily front-office operations and appointment scheduling.
• Maintain accurate customer files, repair orders, and documentation.
• Coordinate incoming calls, emails, and customer inquiries.
• Process payments and maintain accurate cash handling and accounting records.
• Prepare and distribute required reports and administrative paperwork.
• Assist with insurance claim documentation and related communications.
• Coordinate with estimators, technicians, insurance representatives, and vendors.
• Track repair progress and ensure necessary documentation is completed.
• Verify customer and insurance information for accuracy.
• Support supplement and repair authorization processes as needed.
• Arrange rental vehicle reservations and returns.
• Communicate rental schedules and requirements with customers and rental providers.
• Ensure smooth vehicle transitions during the repair process.
• Maintain confidentiality of customer and company information.
• Ensure records are accurate, complete, and compliant with company procedures.
• Support internal audits and documentation requirements.
• Maintain organized filing systems and office supplies.

Conoscenze

Customer Service Excellence

Attention to Detail

Organization & Time Management

Communication Skills

Problem Solving

Teamwork & Collaboration

Professionalism

Adaptability

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Lou Fusz Ford Inc is seeking a Collision Center Customer Service Representative / Office Coordinator to be the first point of contact for customers through the collision repair process. You will ensure a smooth, professional experience from drop-off through delivery, handling scheduling, communications, payments, and documentation.

The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.