Collision Center Customer Experience Specialist

VIVE Collision; Vermont; On-site; USD 22,000 - 28,000; Full time

Job summary

VIVE Collision is expanding and seeking a Customer Service Representative to join our team. You will greet customers, answer phone inquiries, provide timely repair status updates, and help keep the front office organized while delivering exceptional service.

The role requires professional communication with customers and insurance representatives, plus light administrative duties such as accounts receivable and documentation in a bustling collision repair shop.

Qualifications

• Customer service or front-office experience.
• Professional and confident communication.
• Ability to handle a high volume of calls, emails, and interactions.
• Calm and solution-focused under pressure when helping customers.
• Highly organized with ability to manage multiple priorities.
• Strong attention to detail and follow-through.
• Comfortable learning and using computer-based systems.

Responsibilities

• Greet customers and provide a welcoming, professional experience.
• Answer incoming calls and assist customers with questions about their repairs.
• Provide proactive repair status updates so customers know progress.
• Schedule appointments and accurately enter customer and vehicle information.
• Communicate with customers, insurance companies, and internal team members.
• Follow up with insurance carriers regarding claim status or payments.
• Assist with administrative needs and shop operations.
• Process customer payments and assist with accounts receivable.
• Monitor and respond to emails in a timely manner.
• Maintain accurate digital and physical documentation.
• Help keep the front office organized and running efficiently.
• Provide additional administrative support as needed.

Skills

Customer service

Front office

Administrative

Phone handling

Multitasking

Attention to detail

Microsoft Office

Professional communication

Team oriented

Initiative

Tools

Microsoft Office

Job description

VIVE Collision is expanding and seeking a Customer Service Representative to join our team. You will greet customers, answer phone inquiries, provide timely repair status updates, and help keep the front office organized while delivering exceptional service.

The role requires professional communication with customers and insurance representatives, plus light administrative duties such as accounts receivable and documentation in a bustling collision repair shop.