Autobody Collision Customer Experience Specialist

Chiltonautobody; San Leandro (CA); Sur place; USD 29 000 - 41 000; Plein temps

Avantages offerts par ce poste

Bonuses

Paid holidays and 2 weeks PTO

Medical, dental, vision, lifeinsurance

Matching 401(k)

Résumé du poste

Chilton Auto Body is seeking a Customer Service Representative to deliver outstanding service during the collision repair process. This entry-level role values experience in auto body repair and a strong emphasis on customer communication and process transparency.

You will greet customers, explain repairs and insurance steps, handle intake, documentation and payments, and participate in training through Collision University and partner programs.

Qualifications

• Experience in auto body collision repair industry preferred.
• CCC One knowledge a real plus.
• Must be eligible to work in the United States.
• Valid driver's license required.
• Background check will be conducted.

Responsabilités

• Greet customers by phone or in person and explain the repair process and insurance steps.
• Complete vehicle intake: map damage, photograph vehicles, document work files.
• Handle payments, update ARMS portal, and assist with expense documentation.
• Participate in role-based training through Collision University and partners.

Connaissances

Customer service

Communication

Time management

Multitasking

Teamwork

Computers

Valid driver's license

Work authorization

Outils

CCC One

Description du poste

Chilton Auto Body is seeking a Customer Service Representative to deliver outstanding service during the collision repair process. This entry-level role values experience in auto body repair and a strong emphasis on customer communication and process transparency.

You will greet customers, explain repairs and insurance steps, handle intake, documentation and payments, and participate in training through Collision University and partner programs.