Collision Center Customer Service Specialist

Desert Auto Body; North Las Vegas (NV); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Free food & snacks

Paid time off

Training & development

Job summary

A collision center is seeking a dedicated Customer Service Representative (CSR) to provide excellent service as the primary contact for customers during the repair process. The role requires strong communication skills and organizational abilities, ensuring customer files are accurate and concerns are resolved professionally. Prior experience in a collision center or body shop is preferred but training will be provided. This position offers an engaging work environment with benefits such as competitive salary and paid time off.

Qualifications

• Strong customer service skills are essential.
• Experience in a collision center or body shop is preferred.
• Ability to maintain organization in a fast-paced setting.

Responsibilities

• Greet customers professionally and assist them.
• Schedule repair appointments and coordinate vehicle drop‑offs.
• Maintain communication with customers about repair status.
• Handle insurance paperwork and assist with claims documentation.
• Accurately input and update customer information in systems.
• Resolve customer concerns professionally.

Skills

Strong customer service and interpersonal skills

Excellent verbal and written communication abilities

Detail-oriented with strong organizational skills

Ability to multitask in a fast-paced environment

Comfortable learning and using new computer systems

Team-oriented with a positive attitude

Education

High school diploma or equivalent

Previous customer service experience

Job description

A collision center is seeking a dedicated Customer Service Representative (CSR) to provide excellent service as the primary contact for customers during the repair process. The role requires strong communication skills and organizational abilities, ensuring customer files are accurate and concerns are resolved professionally. Prior experience in a collision center or body shop is preferred but training will be provided. This position offers an engaging work environment with benefits such as competitive salary and paid time off.