Auto Collision Customer Experience Specialist

Caliber Collision; Horizon City (TX); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Overtime eligibility

Paid time off

Career growth opportunities

Zusammenfassung

Caliber Collision in Horizon City, TX is seeking a Customer Service Consultant to greet customers, identify needs, and deliver guidance. You will support estimators with drop-offs, vehicle mapping/marking and photography, while coordinating transportation and paperwork to ensure timely, quality repairs.

Join a team focused on world-class customer service, adherence to SOPs, and strong communication with customers, teammates, and vendors in a fast-paced shop environment.

Qualifikationen

• 2+ years of customer facing experience
• Must have a valid driver’s license and be eligible for company insurance coverage

Aufgaben

• Greet customers in person or by phone and determine their needs
• Provide guidance and assistance to customers
• Support Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles
• Arrange customer transportation and complete paperwork
• Perform active customer deliveries and communicate with customers, teammates and vendors
• Adhere to Caliber SOPs and insurance guidelines

Kenntnisse

Customer service

Communication skills

Multitasking

Jobbeschreibung

Caliber Collision in Horizon City, TX is seeking a Customer Service Consultant to greet customers, identify needs, and deliver guidance. You will support estimators with drop-offs, vehicle mapping/marking and photography, while coordinating transportation and paperwork to ensure timely, quality repairs.

Join a team focused on world-class customer service, adherence to SOPs, and strong communication with customers, teammates, and vendors in a fast-paced shop environment.