Collision Center CSR: Fast-Paced Customer Champion, Great Benefits

Gerber Collision & Glass; Honolulu (HI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

PTO

Parental leave

Holidays

Health insurance Day 1

401(k) match

Disability & life insurance

Education opportunities

Safety glasses

Uniform stipend

Daily pay

Job summary

Gerber Collision & Glass is hiring a Customer Service Representative to deliver an exceptional customer experience in a fast-paced collision repair environment. You will support the Repair Facility Team with administrative tasks and coordinate with customers and insurance partners.

The role requires attention to detail, strong communication, and the ability to multitask in a busy setting. Valid driver’s license and related experience are preferred.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar administrative role.
• Preferred 1 year in auto body or related environment with customer service experience.

Responsibilities

• Execute WOW plan consistently.
• Schedule vehicle repair appointments using CCC One and scripts.
• Retrieve insurance assignments and obtain repair authorizations.
• Prepare RO work packets with QC checklists, orders, parts lists, windshield tags.
• Record communications with customers or insurers during repairs.
• Update CCC One with rental and ARMS information throughout the day.

Skills

Multitasking

Attention to detail

Office equipment

Computer skills

Communication

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass is hiring a Customer Service Representative to deliver an exceptional customer experience in a fast-paced collision repair environment. You will support the Repair Facility Team with administrative tasks and coordinate with customers and insurance partners.

The role requires attention to detail, strong communication, and the ability to multitask in a busy setting. Valid driver’s license and related experience are preferred.