Auto Collision CSR: Fast-Paced Customer Experience

Boyd Group; Indianapolis (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Holidays

Insurance on Day 1

401(k) Retirement Plan with company 2

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team. You will manage customer and insurance relationships and handle administrative tasks for vehicle repairs.

Responsibilities include scheduling, processing insurance authorizations, and maintaining accurate CCC One records. Strong communication and multitasking in a fast-paced setting are essential.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar role.
• Preferred 1 year in an auto body environment with customer service.

Responsibilities

• Provide exceptional customer experience in the repair facility.
• Manage relationships with customers and insurance companies.
• Provide administrative support to the Repair Facility Team.
• Schedule appointments using CCC One and scripting.
• Record communications with customers/insurance partners in CCC One.

Skills

Multitasking

Attention to detail

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team. You will manage customer and insurance relationships and handle administrative tasks for vehicle repairs.

Responsibilities include scheduling, processing insurance authorizations, and maintaining accurate CCC One records. Strong communication and multitasking in a fast-paced setting are essential.