Collision Center CSR: Customer Experience Leader

Gerber Payroll Services, Inc.; Atlanta (GA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

PTO

Parental Leave

Holidays

Medical Insurance

Dental & Vision

401(k) Match

Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in Atlanta is seeking a detail‑driven CSR to deliver an exceptional customer experience and support the Repair Facility Team. You will manage relationships with customers and insurers while handling administrative tasks across the repair process.

The role involves scheduling with CCC One, obtaining authorizations, preparing RO work packets, and coordinating rental information. Strong multitasking, accuracy, and communication are essential in this fast‑paced environment.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar admin role.
• Preferred 1 year in auto body or similar environment with customer service.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and communication skills.

Responsibilities

• Execute WOW plan consistently.
• Schedule appointments using CCC One and Daily Demand Capacity Planner.
• Obtain repair authorizations and disassemble vehicles as needed.
• Prepare RO packets with QC checklist, parts list and windshield tag.
• Record communications with customers/insurance in CCC One.
• Update CCC One with rental information.
• Manage ARMS to reflect vehicles in CCC One.

Skills

Multitasking

Attention to detail

Communication skills

Sales drive

Customer service

Education

High School Diploma or GED

Tools

CCC One

CCC One Schedule

ARMS

Job description

Gerber Collision & Glass in Atlanta is seeking a detail‑driven CSR to deliver an exceptional customer experience and support the Repair Facility Team. You will manage relationships with customers and insurers while handling administrative tasks across the repair process.

The role involves scheduling with CCC One, obtaining authorizations, preparing RO work packets, and coordinating rental information. Strong multitasking, accuracy, and communication are essential in this fast‑paced environment.