Collision Center Administrative Pro: Customer & Claims Support

Bob Weaver Auto; Pottsville (Schuylkill County); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401k with employer match

Medical and dental insurance

Employee vehicle discount

Tuition assistance (Strayer University

Paid time off & vacation

Job summary

Bob Weaver Auto is seeking an Administrative Assistant - Collision Specialist to be the first point of contact for our customers. You will help with insurance claims, estimates, and repair steps while coordinating rental cars and handling routine administrative tasks.

The role emphasizes strong organizational and customer service skills in a family-owned dealership, with opportunities for growth and generous benefits including tuition support and employee discounts.

Qualifications

• Strong customer service background and organizational skills.
• Proficiency with web-based programs and fast keyboarding.
• Solid math and accounting abilities, professional appearance.

Responsibilities

• Assist customers in person or by phone with collision claims and repair steps.
• Answer and screen calls, assist estimators with follow-up, manage accounts receivable.
• Coordinate rental cars and loaner vehicle pick-up/drop-off.
• Provide general administrative support: filing, copying, faxing, scanning, payments.
• Utilize web-based tools to keep operations efficient.

Skills

Customer service

Organizational skills

Web-based programs

Keyboarding

Math skills

Accounting basics

Professional appearance

Automobile knowledge

Job description

Bob Weaver Auto is seeking an Administrative Assistant - Collision Specialist to be the first point of contact for our customers. You will help with insurance claims, estimates, and repair steps while coordinating rental cars and handling routine administrative tasks.

The role emphasizes strong organizational and customer service skills in a family-owned dealership, with opportunities for growth and generous benefits including tuition support and employee discounts.