Administrative Assistant - Collision Specialist

Bob Weaver Auto; Pottsville (Schuylkill County); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401k with employer match

Medical and dental insurance

Employee vehicle discount

Tuition assistance (Strayer University

Paid time off & vacation

Job summary

Bob Weaver Auto is seeking an Administrative Assistant - Collision Specialist to be the first point of contact for our customers. You will help with insurance claims, estimates, and repair steps while coordinating rental cars and handling routine administrative tasks.

The role emphasizes strong organizational and customer service skills in a family-owned dealership, with opportunities for growth and generous benefits including tuition support and employee discounts.

Qualifications

• Strong customer service background and organizational skills.
• Proficiency with web-based programs and fast keyboarding.
• Solid math and accounting abilities, professional appearance.

Responsibilities

• Assist customers in person or by phone with collision claims and repair steps.
• Answer and screen calls, assist estimators with follow-up, manage accounts receivable.
• Coordinate rental cars and loaner vehicle pick-up/drop-off.
• Provide general administrative support: filing, copying, faxing, scanning, payments.
• Utilize web-based tools to keep operations efficient.

Skills

Customer service

Organizational skills

Web-based programs

Keyboarding

Math skills

Accounting basics

Professional appearance

Automobile knowledge

Job description

Join the #1 rated collision center in Schuylkill County and play a pivotal role in providing exceptional customer service and administrative support.

As the first point of contact for our collision center, you will assist customers who have experienced automobile accidents or need auto body repairs.

This is an excellent opportunity for someone with strong organizational and customer service skills who is looking to grow within a dynamic and supportive environment. Hours- Mon- Fri 9-6

What You'll Do:

As our Administrative Assistant - Collision Specialist, you'll be at the forefront of our operations, ensuring smooth and efficient service for our customers and team.

• Customer Assistance: Be knowledgeable and assist customers in person or by phone with their collision insurance claims, estimate/repair procedures, and the steps needed to process their claims.
• Communication Management: Answer and screen incoming calls, assist estimators with follow-up phone calls, and manage accounts receivable.
• Rental and Loaner Car Coordination: Assist in managing the rental car program and oversee the pick-up/drop-off process of loaner vehicles.
• Administrative Support: Perform duties such as filing, photocopying, faxing, scanning, and receiving payments.
• Technology Utilization: Use strong web-based program skills and keyboarding abilities to ensure efficient administrative operations.

Why Join Us:

• Professional Growth: Seize the opportunity for administrative management potential and grow your career in a supportive, family-owned dealership.
• Community and Family: Be part of a family-owned and operated business that values each team member, offering a supportive and collaborative work environment.
• Education Benefits: Take advantage of free college tuition for yourself and your family through Strayer University.
• Reputation and Recognition: Work for the highest-rated dealership in the county, known for excellence on Google.
• Comprehensive Benefits: Enjoy benefits including a 401k plan with employer match, medical and dental insurance options, and an employee vehicle discount purchase program.
• Work-Life Balance: Benefit from flexible work schedules and shifts, paid time off, and vacation.
• Celebration of Success: Share in our successes with a full steak and food buffet when goals are reached, with families invited!

Your Qualifications:

Bring your strong customer service background and organizational skills, along with:

• Proficiency in web-based programs and strong keyboarding skills.
• Solid math and accounting skills.
• Excellent organizational, multi-tasking, and time management skills.
• Professional attitude and appearance.
• Automobile knowledge is a bonus, enhancing your ability to assist customers effectively.

Bob Weaver Auto is committed to creating an inclusive workplace and is proud to be an equal opportunity employer. We celebrate diversity and are dedicated to creating an environment that embraces all.