Collision Center Front Office & Customer Service Lead

Quality Collision Group; California (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life Insurance

Paid Holidays, Vacation & Sick Days

401(k) with employer match

Paid Training

Dental Insurance

Job summary

Quality Collision Group is seeking an Office Coordinator / Customer Service Representative to be the primary contact for customers throughout the collision repair process and to support daily front-office operations. You will schedule repairs, coordinate rental vehicles, and manage repair orders, payments, and insurer communications.

The role emphasizes a professional, organized customer experience across all interactions.

Qualifications

• Minimum 1 year of customer service or administrative experience in the collision repair or automotive industry.
• Experience with scheduling, repair orders, rental coordination, and basic insurance interactions preferred.
• Familiarity with CCC ONE or similar collision management software preferred.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Answer incoming calls and greet customers professionally.
• Create and maintain repair orders in the shop management system.
• Schedule repairs, appointments, and rental vehicles.
• Coordinate routine communication with customers, insurers, and internal teammates.
• Process payment receipts and support accounts-receivable follow-up.
• Close repair orders and maintain front-office records.
• Assist with customer vehicle delivery and final paperwork.
• Prepare monthly reporting and administrative tasks.
• Maintain a clean, organized front-office environment.

Skills

Customer Service

Administrative Skills

Communication

Attention to Detail

Time Management

Driver's License

Tools

CCC ONE

Job description

Quality Collision Group is seeking an Office Coordinator / Customer Service Representative to be the primary contact for customers throughout the collision repair process and to support daily front-office operations. You will schedule repairs, coordinate rental vehicles, and manage repair orders, payments, and insurer communications.

The role emphasizes a professional, organized customer experience across all interactions.