Collision Center Admin & Customer Experience

AutoNation; Rockville (MD); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health insurance

Job summary

AutoNation is seeking a Collision Administrator to support the front office of the collision center. You will answer calls, greet customers, schedule appointments, and ensure accurate documentation throughout the repair process.

The role requires reading comprehension, a professional appearance, and strong verbal and written communication. Prior dealership experience is preferred. This is a full-time on-site position in Maryland with competitive benefits.

Qualifications

• High School diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position (preferred).
• Professional appearance.
• Excellent oral and written communication skills.

Responsibilities

• Answer all incoming calls and direct or take messages as necessary.
• Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file.
• Greet customers in a timely, friendly manner.
• Schedule appointments using dealership-approved forms.
• Prepare all vendor invoices and assign purchase order numbers as necessary.
• Obtain customer and vehicle data as needed for collision center estimators.
• Establish each customer's method of payment.

Skills

Oral and written communication

Reading comprehension

Professional appearance

Education

High School diploma or equivalent

Job description

AutoNation is seeking a Collision Administrator to support the front office of the collision center. You will answer calls, greet customers, schedule appointments, and ensure accurate documentation throughout the repair process.

The role requires reading comprehension, a professional appearance, and strong verbal and written communication. Prior dealership experience is preferred. This is a full-time on-site position in Maryland with competitive benefits.