Collections Specialist – Recovery & Negotiation

MCI; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Collections Representative in Las Cruces, NM. You will work with customers to resolve past-due accounts using ethical recovery strategies and negotiated payment options.

Paid, on-the-job training will help you develop collection skills, contact-center knowledge, and product understanding. This is an experienced-level role requiring strong communication, negotiation, and customer-service abilities.

Qualifications

• High school diploma or equivalent.
• Prior contact center or customer service experience is required.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to type accurately at 20+ words per minute.
• Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Make outbound and receive inbound calls to discuss and resolve open customer accounts.
• Use recovery strategies to locate and communicate with the appropriate parties.
• Understand customer situations and identify suitable payment options.
• Negotiate payment arrangements with empathy and professionalism.
• Follow scripts, policies, and ethics to achieve account resolution.

Skills

Customer service

Negotiation

Communication

Empathy

Typing 20+ wpm

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking a Collections Representative in Las Cruces, NM. You will work with customers to resolve past-due accounts using ethical recovery strategies and negotiated payment options.

Paid, on-the-job training will help you develop collection skills, contact-center knowledge, and product understanding. This is an experienced-level role requiring strong communication, negotiation, and customer-service abilities.