Outbound Collections Specialist — Negotiation & Service

MCI; Mesilla (NM); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits after 60 days

Incentives and rewards through contests

Career growth opportunities

Job summary

MCI is hiring a Collections Representative in Mesilla, NM, to manage overdue accounts in a dynamic BPO contact center. Key responsibilities include making outbound calls, negotiating payment plans, and maintaining accurate customer records.

The position requires strong negotiation skills, a high school diploma, and experience in collections or a contact center. Benefits include health coverage, incentives, and a supportive work environment.

Qualifications

• 1-2 years of experience in collections or a similar contact center role.
• Must be 18 years or older.
• Familiarity with debt collection laws and practices.

Responsibilities

• Make outbound calls to customers regarding overdue payments.
• Negotiate payment plans and update customer accounts in the system.
• Follow up on broken promises and maintain contact with debtors.

Skills

Negotiation skills

Conflict resolution

Fluency in English

Spanish fluency (advantage)

Education

High school diploma or equivalent

Further education is a plus

Job description

MCI is hiring a Collections Representative in Mesilla, NM, to manage overdue accounts in a dynamic BPO contact center. Key responsibilities include making outbound calls, negotiating payment plans, and maintaining accurate customer records.

The position requires strong negotiation skills, a high school diploma, and experience in collections or a contact center. Benefits include health coverage, incentives, and a supportive work environment.