Collections Specialist II — SMB Fintech Growth & Recovery

Clicklease; Draper (UT); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medical, dental, and vision insurance

HSA and FSA options

401(k) with company match

Paid time off and company holidays

Paid maternity leave

Professional development and learning

Résumé du poste

Clicklease is seeking a Collector II to maintain portfolio health by managing delinquent accounts and negotiating repayment solutions. This role involves customer conversations, analyzing financial situations, and working toward measurable performance goals.

You will join a collaborative Collections team focused on balancing customer experience with business outcomes, while adhering to compliance standards and internal policies.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer contact experience.
• 1+ year of collections experience.
• Experience using CRM or similar systems in a customer-facing environment.

Responsabilités

• Handle inbound and outbound communication with customers.
• Negotiate repayment plans within established guidelines.
• Resolve customer issues and identify root causes of delinquency.
• Maintain accurate documentation of account activity.
• Ensure compliance with company policies and regulatory standards.

Connaissances

Customer contact experience

Collections experience

CRM experience

Formation

High school diploma or equivalent

Description du poste

Clicklease is seeking a Collector II to maintain portfolio health by managing delinquent accounts and negotiating repayment solutions. This role involves customer conversations, analyzing financial situations, and working toward measurable performance goals.

You will join a collaborative Collections team focused on balancing customer experience with business outcomes, while adhering to compliance standards and internal policies.