Collections Specialist II – Fintech Growth & Impact

Clicklease; Draper (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA) and Flex.

401(k) with company match

Paid time off and company holidays

Paid maternity leave

Professional development and learning

Job summary

Clicklease in Draper, UT is seeking a Collector II to manage delinquent accounts and negotiate repayment solutions. You will join the Collections team and balance customer experience with recovery outcomes, handling conversations and documenting activity.

The role requires a high school diploma, 2+ years of customer contact, and 1+ year in collections, plus CRM experience. Competitive hourly pay with a monthly performance bonus is offered.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer contact experience.
• 1+ year of collections experience.
• Experience using CRM or similar systems in a customer-facing environment.

Responsibilities

• Handle inbound and outbound communication with customers.
• Negotiate repayment plans within established guidelines.
• Resolve customer issues and identify root causes of delinquency.
• Maintain accurate documentation of account activity.
• Ensure compliance with company policies and regulatory standards.

Skills

Customer contact

Negotiation

CRM usage

Account retention

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Clicklease in Draper, UT is seeking a Collector II to manage delinquent accounts and negotiate repayment solutions. You will join the Collections team and balance customer experience with recovery outcomes, handling conversations and documenting activity.

The role requires a high school diploma, 2+ years of customer contact, and 1+ year in collections, plus CRM experience. Competitive hourly pay with a monthly performance bonus is offered.