Collections Specialist — Fintech for Small Businesses

Clicklease; Draper (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid time off

Job summary

Clicklease is seeking an Account Resolution Specialist – Collections to join our Collections team in the United States. You will handle inbound and outbound calls, negotiate repayment plans, and maintain meticulous account records while ensuring compliance with policies and regulatory standards.

The role focuses on delinquent accounts, analyzing customer financial situations, and achieving measurable performance goals within a fast-growing fintech environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer contact experience.
• 1+ year of collections or account resolution experience.
• Experience using CRM or similar systems in a customer-facing environment.

Responsibilities

• Handle inbound and outbound communication with customers.
• Negotiate repayment plans within established guidelines.
• Resolve customer issues and identify root causes of delinquency.
• Maintain accurate documentation of account activity.
• Ensure compliance with company policies and regulatory standards.

Skills

Customer service

CRM software

Communication

Education

High school diploma

Tools

CRM platform

Job description

Clicklease is seeking an Account Resolution Specialist – Collections to join our Collections team in the United States. You will handle inbound and outbound calls, negotiate repayment plans, and maintain meticulous account records while ensuring compliance with policies and regulatory standards.

The role focuses on delinquent accounts, analyzing customer financial situations, and achieving measurable performance goals within a fast-growing fintech environment.