Collections & Recovery Specialist II - Delinquency

Lendmark Financial Services LLC; United States; On-site; USD 36,000 - 54,000; Full time

Job summary

Lendmark Financial Services seeks a Centralized Collections & Recovery Specialist II to assist delinquent or charged-off accounts in arranging satisfactory payment plans. You will contact customers via outbound or inbound calls and negotiate settlements while documenting statuses in the systems.

Ideal candidates have strong communication skills, the ability to manage multiple loans, and a customer-focused approach.

Qualifications

• High School diploma or comparable education and experience required.
• 0-3 years experience in consumer finance, collections, recovery or related customer contact services.
• Effective communication and telephone skills
• Ability to work with minimum supervision
• Working knowledge of Microsoft Windows, Excel and Word
• Bilingual Spanish/English, preferred

Responsibilities

• Contact loan customers for past due payments and update the system records with current status.
• Manage multiple loans and customer relationships concurrently.
• Initiate and negotiate account settlements and payment arrangements.
• Establish repayment schedules based on customer ability to pay.
• Engage with customers in a professional manner consistent with FDCPA and state guidelines.
• Utilize skip tracing tools to locate customers and update records as needed.
• Review accounts for potential repossession or further legal steps when appropriate.
• Assist with other duties as assigned.

Skills

Communication skills

Telephone skills

Self-motivation

Microsoft Windows

Excel

Word

Bilingual Spanish/English

Education

High School diploma or comparable education

Job description

Lendmark Financial Services seeks a Centralized Collections & Recovery Specialist II to assist delinquent or charged-off accounts in arranging satisfactory payment plans. You will contact customers via outbound or inbound calls and negotiate settlements while documenting statuses in the systems.

Ideal candidates have strong communication skills, the ability to manage multiple loans, and a customer-focused approach.