Collections Specialist - Payments & Negotiation

GoodLeap; United States; Remote; USD 32,000 - 43,000; Full time

Job summary

GoodLeap is seeking a Collections Specialist to resolve overdue payments and manage accounts in the personal finance department. You will drive the collection of outstanding balances and work toward current loan status while meeting daily and monthly metrics.

The role involves outbound and inbound client calls, adherence to collections policies, and a professional demeanor. Prior telemarketing in financial products is a plus.

Qualifications

• 1–2 years of direct experience in credit and collections.
• Experience with sales, negotiation and persuasion tools is preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Increase the collection of outstanding payments within the personal finance department.
• Identify overdue accounts and develop solutions to bring loans to current status.
• Maintain daily, weekly and monthly collection and metric goals.
• Make outbound and inbound calls with clients to resolve debts.
• Follow GoodLeap’s collections policies and procedures.

Skills

Credit collections

Negotiation

Verbal communication

Written communication

Sales experience

Microsoft Office

Self-motivated

Team player

Professional demeanor

Tools

Microsoft Office

Job description

GoodLeap is seeking a Collections Specialist to resolve overdue payments and manage accounts in the personal finance department. You will drive the collection of outstanding balances and work toward current loan status while meeting daily and monthly metrics.

The role involves outbound and inbound client calls, adherence to collections policies, and a professional demeanor. Prior telemarketing in financial products is a plus.