Client Solutions Pro II: Collections & Banking Support

BOK Financial; Oklahoma City (OK); On-site; USD 40,000 - 56,000; Full time

Job summary

BOK Financial is seeking a Client Solutions Professional to initiate collection activities on early and mid-stage delinquency accounts in a compliant manner, documenting each customer contact and establishing repayment plans. You will work within a team that values autonomy, recognition, and continuous improvement of collection processes.

The role focuses on counseling delinquent customers, developing settlements, and ensuring adherence to banking policies and federal loan servicing regulations.

Qualifications

• Associate’s Degree and 2-3 years of collections, branch banking, or customer service experience or equivalent combination of education and experience.

Responsibilities

• Accurately document the collection system for each customer contact.
• Identify ways to mitigate loss, complete due date changes and deferrals.
• Upscale or redirect the more delinquent accounts to senior collectors for handling.

Skills

Collections

Customer service

Education

Associate’s Degree

Job description

BOK Financial is seeking a Client Solutions Professional to initiate collection activities on early and mid-stage delinquency accounts in a compliant manner, documenting each customer contact and establishing repayment plans. You will work within a team that values autonomy, recognition, and continuous improvement of collection processes.

The role focuses on counseling delinquent customers, developing settlements, and ensuring adherence to banking policies and federal loan servicing regulations.