Collections Specialist II - Inbound Support & Solutions

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

JPMorganChase in Columbus, OH is seeking a Specialist II in Collections to be the first point of contact for clients. You will handle inbound calls, build relationships, and deliver innovative solutions to meet client needs in a fast-paced call center.

The role emphasizes empathy, compliance with regulatory practices, and teamwork. You will navigate multiple systems, manage high-volume interactions, and learn products quickly while maintaining accuracy and professionalism.

Qualifications

• Basic high school education required.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks while providing accurate information.

Responsibilities

• Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products.
• Utilizes customer service expertise to interpret needs and deliver continuous insights.
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
• Excels both independently and collaboratively, driving team success and achieving goals.
• Follows all regulatory and departmental practices and procedures diligently.
• Takes ownership of each customer interaction while treating them with respect and responding with empathy.

Skills

Communication skills

Negotiation

Information gathering

Decision making

Customer interaction

Multitasking with computer systems

Empathy and composure

Adaptability

Problem solving

Learn products and systems

Technology literacy

Education

High school diploma or GED

Tools

CRM software

Job description

JPMorganChase in Columbus, OH is seeking a Specialist II in Collections to be the first point of contact for clients. You will handle inbound calls, build relationships, and deliver innovative solutions to meet client needs in a fast-paced call center.

The role emphasizes empathy, compliance with regulatory practices, and teamwork. You will navigate multiple systems, manage high-volume interactions, and learn products quickly while maintaining accuracy and professionalism.