Bilingual Collections Specialist II

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Collections in Columbus, OH to handle a high volume of inbound/outbound calls and provide exceptional customer service for banking products. You will build relationships, navigate multiple systems, and deliver solutions within a regulated call center framework.

Required: fluent Spanish and English, 2+ years in customer service or phone-based roles, strong communication, empathy, and problem-solving. Training and varied schedules are provided.

Qualifications

• Fluent in Spanish and English.
• 2+ years of customer service or phone/face-to-face experience.
• Able to multitask while using computer systems and stay accurate.

Responsibilities

• Handles a high volume of inbound/outbound calls for financial products.
• Interprets customer needs and provides actionable insights.
• Navigates multiple computer systems efficiently.

Skills

Spanish/English fluency

Customer service

Multitasking

Communication

Empathy

Problem-solving

Adaptability

Tech-savvy

Education

High school diploma or GED

Tools

CRM systems

Multiple computer systems

Data entry

Job description

JPMorganChase is seeking a Specialist II in Collections in Columbus, OH to handle a high volume of inbound/outbound calls and provide exceptional customer service for banking products. You will build relationships, navigate multiple systems, and deliver solutions within a regulated call center framework.

Required: fluent Spanish and English, 2+ years in customer service or phone-based roles, strong communication, empathy, and problem-solving. Training and varied schedules are provided.