Bilingual Collections Specialist II (Spanish/English)

JPMorganChase; Columbus (OH); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase seeks a Specialist II in Collections to be the first point of contact for clients, delivering exceptional service for various financial products. You will handle inbound calls, build relationships, and offer solutions in a fast-paced call center environment with established procedures.

You will work within a structured framework, manage routine tasks, and escalate non-standard issues to a supervisor while maintaining accuracy and empathy in every interaction.

Qualifications

• Reading and speaking in both Spanish and English fluently is required for this role
• Communication, negotiation, information gathering, and decision-making skills
• Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
• High school diploma or GED required

Responsibilities

• Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Spanish

Communication

Customer service

Multitasking

Empathy

Problem solving

Education

High school diploma or GED

Job description

JPMorganChase seeks a Specialist II in Collections to be the first point of contact for clients, delivering exceptional service for various financial products. You will handle inbound calls, build relationships, and offer solutions in a fast-paced call center environment with established procedures.

You will work within a structured framework, manage routine tasks, and escalate non-standard issues to a supervisor while maintaining accuracy and empathy in every interaction.