Credit Card Collections Specialist I — Customer Impact

JPMorganChase; Heathrow (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

JPMorganChase is seeking a Collections Specialist I to be the first point of contact for clients, delivering exceptional customer service in a fast-paced call center. You will handle inbound calls, build strong relationships, and offer innovative solutions to meet client needs.

You will thrive with effective communication, multitasking across multiple systems, and adherence to regulatory practices while maintaining a client-centric approach and teamwork to meet goals.

Qualifications

• 1+ year of experience in phone or in-person customer interactions.
• Ability to manage multiple computer systems and multitask with accuracy.
• Strong communication, empathy, and problem-solving skills.
• Adapts to new situations and diverse workplace environments.

Responsibilities

• Manages a high volume of inbound/outbound collections calls, delivering customer support for financial products.
• Interprets customer needs and provides actionable solutions.
• Navigates multiple computer systems efficiently.
• Works independently and with the team to achieve goals.
• Follows regulatory and departmental practices and procedures.
• Takes ownership of each interaction with respect and empathy.

Skills

Customer service

Communication

Multitasking

Empathy

Regulatory compliance

Product knowledge

Learning ability

Education

High school diploma or GED

Tools

CRM software

Multiple computer systems

Job description

JPMorganChase is seeking a Collections Specialist I to be the first point of contact for clients, delivering exceptional customer service in a fast-paced call center. You will handle inbound calls, build strong relationships, and offer innovative solutions to meet client needs.

You will thrive with effective communication, multitasking across multiple systems, and adherence to regulatory practices while maintaining a client-centric approach and teamwork to meet goals.