Fraud Resolution Specialist I

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Specialist I in Fraud in Columbus, OH to be the first point of contact for clients, delivering exceptional service for a range of financial products.

You will handle inbound calls, build strong relationships, and offer innovative solutions within a fast-paced call center environment. The role requires effective communication, multitasking, and adherence to procedures, with opportunities to grow through learning products and systems while supporting

Qualifications

• Strong communication and listening abilities.
• Ability to gather information and make sound decisions.
• Experience handling customer interactions in phone or in-person settings.

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Interprets customer needs and provides continuous insights
• Navigates multiple computer systems efficiently
• Works independently and as part of a team to meet goals
• Adheres to regulatory and departmental practices
• Responds empathetically to customer inquiries

Skills

Communication

Information gathering

Decision-making

Multitasking

Customer service

Education

High school diploma or GED

Tools

CRM systems

Job description

JPMorgan Chase & Co. is seeking a Specialist I in Fraud in Columbus, OH to be the first point of contact for clients, delivering exceptional service for a range of financial products.

You will handle inbound calls, build strong relationships, and offer innovative solutions within a fast-paced call center environment. The role requires effective communication, multitasking, and adherence to procedures, with opportunities to grow through learning products and systems while supporting