Collections Specialist II - Customer Care & Solutions

JPMorganChase; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Collections to be the first point of contact for clients, providing exceptional service across financial products. You will handle inbound calls, build client relationships, and offer solutions in a fast-paced call center environment.

The role emphasizes empathy, accuracy, and the ability to navigate multiple systems while following established procedures. Training and team collaboration are part of the daily routine.

Qualifications

• Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings.
• Ability to manage complex customer interactions using empathy, composure, and sound judgment.
• Proficient computer literacy and ability to navigate multiple systems.

Responsibilities

• Manages a high volume of inbound/outbound calls delivering comprehensive support for financial products.
• Interprets customer needs and delivers insights to meet expectations.
• Navigates multiple computer systems with efficiency and adaptability.
• Works independently and with the team to achieve goals.
• Follows regulatory and departmental practices and procedures carefully.
• Takes ownership of each customer interaction with respect and empathy.

Skills

Customer service

Call center

Communication

Empathy

Problem solving

Multi-tasking

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist II in Collections to be the first point of contact for clients, providing exceptional service across financial products. You will handle inbound calls, build client relationships, and offer solutions in a fast-paced call center environment.

The role emphasizes empathy, accuracy, and the ability to navigate multiple systems while following established procedures. Training and team collaboration are part of the daily routine.