Bilingual Collections Specialist II (English/Spanish)

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorganChase in Columbus, OH seeks a Specialist II in Collections to be the first point of contact for clients, delivering outstanding service for various financial products. You will handle high-volume calls, build relationships, and provide innovative solutions within a structured environment.

The role requires fluency in Spanish and English, at least two years in a customer-facing setting, and strong communication and problem-solving skills.

Qualifications

• Fluent in Spanish and English.
• 2+ years of customer-facing or call center experience.
• Ability to multitask while using multiple computer systems.
• Strong communication, negotiation, and problem-solving skills.

Responsibilities

• Handle a high volume of inbound/outbound calls delivering support for financial products.
• Interpret customer needs and provide ongoing insights.
• Navigate multiple computer systems efficiently.
• Work independently and with the team to achieve goals.
• Follow all regulatory and departmental practices.
• Treat customers with respect and respond with empathy.

Skills

Spanish & English fluency

Customer service

Communication

Multitasking

Empathy and composure

Problem solving

Regulatory awareness

Education

High school diploma or GED

Tools

CRM software

Job description

JPMorganChase in Columbus, OH seeks a Specialist II in Collections to be the first point of contact for clients, delivering outstanding service for various financial products. You will handle high-volume calls, build relationships, and provide innovative solutions within a structured environment.

The role requires fluency in Spanish and English, at least two years in a customer-facing setting, and strong communication and problem-solving skills.