Overdraft Collections Specialist II — Customer-Focused Solver

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 38,000 - 46,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH, is seeking a Specialist II in Collections to be the first point of contact for clients, delivering exceptional customer service for various financial products.

You will handle inbound calls, build relationships, and offer innovative solutions to meet client needs. In a fast-paced call center, you will follow established procedures, work within a defined framework, and collaborate with teammates to achieve goals while maintaining empathy and regulatory

Qualifications

• Proven communication and interpersonal skills for customer interactions.
• Ability to gather information and make sound decisions under pressure.
• Strong empathy, active listening, and problem-solving abilities.

Responsibilities

• Handle a high volume of inbound/outbound calls delivering support for financial products.
• Interpret customer needs and deliver insights to resolve issues.
• Navigate multiple computer systems efficiently and accurately.
• Work independently and with the team to achieve goals.
• Follow regulatory and departmental procedures diligently.
• Own each interaction with empathy and respect for the customer.

Skills

Communication

Negotiation

Information gathering

Decision making

Empathy

Multitasking

Adaptability

Teamwork

Computer literacy

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Columbus, OH, is seeking a Specialist II in Collections to be the first point of contact for clients, delivering exceptional customer service for various financial products.

You will handle inbound calls, build relationships, and offer innovative solutions to meet client needs. In a fast-paced call center, you will follow established procedures, work within a defined framework, and collaborate with teammates to achieve goals while maintaining empathy and regulatory