Overdraft Collections Specialist II - Customer-Focused

Socket.dev; Columbus (OH); On-site; USD 42,000 - 68,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Collections in Columbus, OH to handle a high volume of inbound/outbound calls, delivering customer-focused solutions for financial products. You will interpret needs, document interactions, and maintain compliance in a fast-paced call center environment.

The role requires strong communication, empathy, and multitasking, with the ability to learn products quickly and deliver accurate resolutions while building trust with clients.

Qualifications

• Strong communication and listening skills to assist customers.
• Ability to gather information, assess needs and provide appropriate solutions.
• Proven multitasking capabilities in a fast-paced environment.
• Demonstrated problem solving with accurate documentation.

Responsibilities

• Handle a high volume of inbound/outbound calls related to financial products.
• Provide exceptional customer service and build relationships with clients.
• Navigate multiple computer systems efficiently to retrieve information.
• Follow established procedures and regulatory guidelines in all interactions.
• Take ownership of customer interactions with empathy and professionalism.
• Collaborate with team members to meet targets and service standards.

Skills

Communication

Negotiation

Information gathering

Decision making

Empathy

Multitasking

Regulatory compliance

Adaptability

Problem solving

Education

High school diploma or GED

Tools

CRM systems

Job description

JPMorganChase is seeking a Specialist II in Collections in Columbus, OH to handle a high volume of inbound/outbound calls, delivering customer-focused solutions for financial products. You will interpret needs, document interactions, and maintain compliance in a fast-paced call center environment.

The role requires strong communication, empathy, and multitasking, with the ability to learn products quickly and deliver accurate resolutions while building trust with clients.