Fraud Resolution Specialist I

JPMorganChase; Columbus (OH); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Discretionary incentive compensation

Health care coverage

Retirement savings plan

Tuition reimbursement

Job summary

JPMorganChase in Columbus, OH seeks a Fraud Specialist I to handle inbound calls and deliver excellent customer service on financial products. You will build relationships, understand client needs, and provide proactive solutions in a fast-paced call center environment.

The role emphasizes empathy, accuracy, compliance with regulations, and teamwork as you navigate multiple systems to resolve issues and protect clients and the firm.

Qualifications

• 1 year of experience in phone or face-to-face customer service.
• Ability to handle high call volume and multitask across computer systems.
• Strong communication and problem-solving skills.

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Communication

Customer support

Multitasking

Empathy

Decision making

Adaptability

Problem solving

Computer literacy

Teamwork

Education

High school diploma or GED

Job description

JPMorganChase in Columbus, OH seeks a Fraud Specialist I to handle inbound calls and deliver excellent customer service on financial products. You will build relationships, understand client needs, and provide proactive solutions in a fast-paced call center environment.

The role emphasizes empathy, accuracy, compliance with regulations, and teamwork as you navigate multiple systems to resolve issues and protect clients and the firm.