Collections Specialist I — Inbound Calls & Solutions

Aumni; Tempe (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

More

Job summary

JPMorganChase in Tempe, AZ seeks a Collections Specialist I to be the first point of contact for clients. You will handle inbound calls, deliver solutions, and support a fast-paced environment with strong communication and multitasking skills.

Responsibilities include managing high call volume, maintaining regulatory compliance, and building customer relationships while providing empathetic, effective service. Base salary and benefits are competitive.

Qualifications

• Minimum 1 year of phone or in-person customer interaction experience.
• Ability to multitask across computer systems and stay accurate.
• Strong communication, empathy and problem-solving abilities.

Responsibilities

• Handle a high volume of inbound/outbound collections calls.
• Provide exceptional customer service and build relationships.
• Navigate multiple computer systems and resolve inquiries efficiently.
• Maintain compliance with regulatory practices and follow procedures.
• Take ownership of customer interactions with empathy and respect.
• Collaborate with teammates to achieve targets.

Skills

Customer service

Negotiation

Multitasking

Empathy

Problem solving

Education

High school diploma or GED

Tools

CRM software

Data entry software

Job description

JPMorganChase in Tempe, AZ seeks a Collections Specialist I to be the first point of contact for clients. You will handle inbound calls, deliver solutions, and support a fast-paced environment with strong communication and multitasking skills.

Responsibilities include managing high call volume, maintaining regulatory compliance, and building customer relationships while providing empathetic, effective service. Base salary and benefits are competitive.