Collections Specialist I - Dynamic Call Center Pro

JP Morgan Chase

Tempe (AZ)

In loco

USD 42.000 - 50.000

Tempo pieno

7 giorni fa

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Descrizione del lavoro

JPMorganChase in Tempe, AZ is seeking a Collections Specialist I to be the first point of contact for clients, handling inbound calls and delivering exceptional service across financial products. You will thrive in a fast-paced call center, building relationships and offering innovative solutions within a well-defined framework.

The role requires strong communication, multitasking, and empathy, with at least 1 year of phone or in-person customer interaction experience.

Competenze

Excellent communication, negotiation, information gathering and decision‑making skills.
Customer interaction and support experience with at least 1 year in phone or face‑to‑face settings, multitasking with computer systems.

Mansioni

Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily), delivering comprehensive support for financial products.
Utilizes customer service expertise to interpret needs and deliver continuous insights.
Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
Excels both independently and collaboratively, driving team success and achieving goals.
Follows all regulatory and departmental practices and procedures diligently.
Takes ownership of each customer interaction while treating them with respect and responding with empathy.