Bilingual Financial Services Support Specialist I

Testing Site - JPMC; Tempe (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

JPMorganChase in Tempe, AZ is seeking a Specialist I in Account Service to be the first point of contact for our clients, delivering courteous support for a range of financial products. You will handle inbound calls and build strong relationships, offering practical solutions within a well-defined framework.

This fast-paced role rewards empathy, clear communication, and accuracy as you navigate multiple systems, while ensuring compliance with regulatory practices and team goals.

Qualifications

• Bilingual Spanish/English required both speaking and reading.
• 1+ year of customer service experience in phone or face-to-face settings.
• Proficient in multitasking across computer systems while maintaining quality.

Responsibilities

• Manages a high volume of inbound calls, delivering comprehensive support for financial products.
• Interprets customer needs and provides ongoing insights and solutions.
• Navigates multiple computer systems efficiently and accurately.
• Works independently and with the team to achieve goals.
• Follows regulatory and departmental practices and procedures diligently.
• Treats every interaction with empathy and respect.

Skills

Bilingual Spanish/English

Customer service

Phone support

Multitasking

Education

High school diploma or GED

Job description

JPMorganChase in Tempe, AZ is seeking a Specialist I in Account Service to be the first point of contact for our clients, delivering courteous support for a range of financial products. You will handle inbound calls and build strong relationships, offering practical solutions within a well-defined framework.

This fast-paced role rewards empathy, clear communication, and accuracy as you navigate multiple systems, while ensuring compliance with regulatory practices and team goals.