High-Impact Retail Collections Specialist II

Testing Site - JPMC; Tempe (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorganChase in Tempe, AZ is seeking a Specialist II in Collections to be the first point of contact for clients, delivering exceptional service for financial products. You will handle high-volume inbound/outbound calls, build relationships, and provide innovative solutions to meet client needs.

You will work in a fast-paced call center, following established procedures, and escalate non-standard issues to supervision as needed.

Qualifications

• Communication, negotiation, information gathering, and decision-making skills.
• Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.
• Ability to manage complex customer interactions using empathy, composure, and sound judgment.
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
• Ability to solve problems and effectively present and explain solutions.
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
• High school diploma or GED required.

Responsibilities

• Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products.
• Utilizes customer service expertise to interpret needs and deliver continuous insights.
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
• Excels both independently and collaboratively, driving team success and achieving goals.
• Follows all regulatory and departmental practices and procedures diligently.
• Takes ownership of each customer interaction while treating them with respect and responding with empathy.

Skills

Communication

Negotiation

Information gathering

Decision making

Customer interaction

Empathy

Multitasking

Adaptability

Problem solving

Learn products quickly

Education

High school diploma or GED

Job description

JPMorganChase in Tempe, AZ is seeking a Specialist II in Collections to be the first point of contact for clients, delivering exceptional service for financial products. You will handle high-volume inbound/outbound calls, build relationships, and provide innovative solutions to meet client needs.

You will work in a fast-paced call center, following established procedures, and escalate non-standard issues to supervision as needed.