Collections Specialist I: Inbound Support & Solutions

Testing Site - JPMC; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

JPMorganChase in Tampa is seeking a Collections Specialist I to be the first point of contact for clients, delivering exceptional service for various financial products. You will handle inbound calls, build strong relationships, and offer solutions to meet client needs in a fast-paced environment.

You will work within a defined framework, perform routine tasks, and escalate non-standard issues to a supervisor, contributing to team success and meeting targets.

Qualifications

• Excellent communication, negotiation, information gathering, and decision-making skills.
• Customer interaction experience (phone or in-person) with multitasking across systems.
• Ability to empathize, stay composed, and exercise good judgment during complex interactions.
• Adaptability to fast-paced environments and varying cultural/workplace contexts.
• Willingness to learn products and systems quickly and seek feedback to improve performance.

Responsibilities

• Manages a high volume of inbound/outbound collections calls (potentially over 100 daily).
• Uses customer service expertise to interpret needs and deliver insights.
• Navigates multiple computer systems efficiently and reliably.
• Works independently and with the team to meet goals.
• Follows all regulatory and departmental practices and procedures.
• Takes ownership of each interaction with respect and empathy.

Skills

Communication

Negotiation

Information gathering

Decision-making

Customer interaction

Multitasking

Empathy

Adaptability

Problem solving

Computer literacy

Education

High school diploma or GED

Tools

CRM systems

Job description

JPMorganChase in Tampa is seeking a Collections Specialist I to be the first point of contact for clients, delivering exceptional service for various financial products. You will handle inbound calls, build strong relationships, and offer solutions to meet client needs in a fast-paced environment.

You will work within a defined framework, perform routine tasks, and escalate non-standard issues to a supervisor, contributing to team success and meeting targets.