Collections & Customer Care Specialist I

JPMorgan Chase & Co.; Tempe (AZ); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Shift differential 10%

Résumé du poste

JPMorganChase is seeking a Collections Specialist I to be the first point of contact for clients, handling inbound calls and delivering innovative solutions to meet needs. You will thrive in a fast-paced call center, building strong relationships and following established procedures to support financial products.

The role emphasizes empathy, effective communication, and the ability to multitask across multiple systems while ensuring compliance and quality outcomes.

Qualifications

• Strong communication, negotiation, information gathering and decision-making skills.
• Customer interaction and support experience (1+ year) in phone or in-person settings.
• Ability to manage complex customer interactions with empathy and sound judgment.
• Adaptability to fast-paced environments and diverse workplace contexts.
• Proficient with computer systems and technology-enabled problem solving.

Responsabilités

• Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily).
• Provides comprehensive support for financial products through excellent customer service.
• Utilizes multiple computer systems to interpret needs and deliver solutions.
• Works independently and with the team to drive goals and service quality.
• Follows regulatory and departmental procedures and treats customers with respect and empathy.

Connaissances

Communication

Negotiation

Information gathering

Decision making

Customer service

Multitasking

Computer literacy

Empathy

Formation

High School Diploma or GED

Outils

CRM systems

Description du poste

JPMorganChase is seeking a Collections Specialist I to be the first point of contact for clients, handling inbound calls and delivering innovative solutions to meet needs. You will thrive in a fast-paced call center, building strong relationships and following established procedures to support financial products.

The role emphasizes empathy, effective communication, and the ability to multitask across multiple systems while ensuring compliance and quality outcomes.