Bilingual Customer Care Specialist - Financial Services

Testing Site - JPMC; Tempe (AZ); On-site; USD 32,000 - 40,000; Full time

Job summary

JPMorganChase in Tempe, AZ is seeking a Specialist I in Account Service to be the first point of contact for clients, providing exceptional service for various financial products. You will handle inbound calls, build strong client relationships, and offer innovative solutions to meet needs.

In a fast-paced call center environment, you will rely on communication, multitasking, and results-oriented skills, operating within a well-defined framework and escalating non-standard issues to your

Qualifications

• Must read and speak both Spanish and English fluently.
• 1 year of experience in phone or face-to-face settings is required.
• Ability to multitask with computer systems while delivering accurate information.

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products.
• Utilizes customer service expertise to interpret needs and deliver continuous insights.
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
• Excels both independently and collaboratively, driving team success and achieving goals.
• Follows all regulatory and departmental practices and procedures diligently.
• Takes ownership of each customer interaction while treating them with respect and responding with empathy.

Skills

Bilingual Spanish/English

Communication skills

Customer service

Multitasking

Empathy

Problem solving

Adaptability

Computer literacy

Education

High school diploma or GED

Tools

CRM software

Job description

JPMorganChase in Tempe, AZ is seeking a Specialist I in Account Service to be the first point of contact for clients, providing exceptional service for various financial products. You will handle inbound calls, build strong client relationships, and offer innovative solutions to meet needs.

In a fast-paced call center environment, you will rely on communication, multitasking, and results-oriented skills, operating within a well-defined framework and escalating non-standard issues to your