Bilingual Collections Specialist II (EN/ES)

JP Morgan Chase; Tempe (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Shift Differential 10%

Job summary

JPMorganChase in Tempe, AZ seeks a bilingual Collections Specialist II to handle high-volume inbound and outbound calls, delivering exceptional service on financial products. You will build relationships, interpret needs, and propose solutions in a fast-paced call center.

The role requires Spanish/English fluency, 2+ years of customer-facing experience, strong communication skills, and the ability to multitask across multiple computer systems while following regulatory guidelines.

Qualifications

• Bilingual in Spanish and English required.
• 2+ years of customer service experience on phone or in person.
• Strong communication, negotiation, information gathering, and decision-making skills.
• Ability to multitask across computer systems with accuracy.
• Follow regulatory practices and deliver empathetic customer support.

Responsibilities

• Handle high volume inbound/outbound Collections calls.
• Interpret customer needs and provide solutions.
• Navigate multiple computer systems efficiently.
• Work independently and with the team to meet goals.
• Follow all regulatory and departmental procedures.
• Treat customers with respect and respond with empathy.

Skills

Bilingual Spanish/English

Communication

Negotiation

Information gathering

Decision making

Multitasking

Empathy

Adaptability

Problem solving

Quick learning

Computer literacy

Education

High school diploma or GED

Job description

JPMorganChase in Tempe, AZ seeks a bilingual Collections Specialist II to handle high-volume inbound and outbound calls, delivering exceptional service on financial products. You will build relationships, interpret needs, and propose solutions in a fast-paced call center.

The role requires Spanish/English fluency, 2+ years of customer-facing experience, strong communication skills, and the ability to multitask across multiple computer systems while following regulatory guidelines.