Remote Call Center Specialist: CX & Sales

MCI; Midway (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health, dental, and vision coverage

Paid training

Casual dress code

Job summary

MCI is seeking enthusiastic Call Center Representatives in Midway, Georgia to support a variety of inbound and outbound customer service initiatives for a diverse portfolio of clients. Responsibilities include handling calls, resolving issues, and documenting interactions effectively.

The ideal candidate should be at least 18 years old, have a high school diploma, and possess strong communication skills. MCI offers benefits including paid time off, health coverage, and career advancement opportunities.

Qualifications

• Must be 18 years or older.
• Reliable and punctual.
• Able to self-manage effectively.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Research information to support customer needs.
• Document interactions and process claims.
• Guide customers through options for solutions.
• Follow provided scripts and procedures.

Skills

Strong communication skills

Organizational skills

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Troubleshooting skills

Multitasking ability

Excellent interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows operating systems

Job description

MCI is seeking enthusiastic Call Center Representatives in Midway, Georgia to support a variety of inbound and outbound customer service initiatives for a diverse portfolio of clients. Responsibilities include handling calls, resolving issues, and documenting interactions effectively.

The ideal candidate should be at least 18 years old, have a high school diploma, and possess strong communication skills. MCI offers benefits including paid time off, health coverage, and career advancement opportunities.