Debt Recovery Specialist: Empathetic Negotiator & Closer

MCI; Pembroke (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Job summary

MCI in Pembroke, Georgia, is seeking a skilled Debt Recovery Agent responsible for contacting customers with overdue accounts and negotiating payment arrangements. The ideal candidate will excel in customer service while adhering to regulatory standards and documenting all interactions accurately.

This role requires excellent organizational, written, and verbal communication skills, along with a strong ability to resolve conflicts and problem-solve effectively. Interested applicants must be 18 years or older and possess a high school diploma or equivalent.

Qualifications

• Must be 18 years or older.
• Typing speed of 20+ WPM required.
• Highly reliable with strong attendance and punctuality.

Responsibilities

• Contact customers with past-due accounts to discuss payment options.
• Negotiate repayment plans and settlements.
• Document all customer interactions accurately.

Skills

Organizational skills

Written communication skills

Verbal communication skills

Problem-solving skills

Negotiation skills

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI in Pembroke, Georgia, is seeking a skilled Debt Recovery Agent responsible for contacting customers with overdue accounts and negotiating payment arrangements. The ideal candidate will excel in customer service while adhering to regulatory standards and documenting all interactions accurately.

This role requires excellent organizational, written, and verbal communication skills, along with a strong ability to resolve conflicts and problem-solve effectively. Interested applicants must be 18 years or older and possess a high school diploma or equivalent.