Collections Specialist – Customer Care & Negotiation

MCI; Wichita (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking Collections Agents in Wichita, Kansas to engage with customers on past-due accounts and help arrange suitable payment solutions. You will use effective negotiation techniques and ethical collection practices to encourage timely payments, achieve recovery goals, and maintain positive customer relationships.

This experienced-level position offers paid, on-the-job training in a professional and supportive environment.

Qualifications

• Must be 18+ years old.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self manage.
• Strong team orientation and customer focus.

Responsibilities

• Utilize various contact technology and recovery strategies to locate right parties.
• Understand the customer situation and identify best means of payment plan.
• Negotiate payment terms with empathy, tact, and professionalism.
• Make outbound and receive inbound calls.
• Follow all required scripts, policies, and procedures.
• Respond effectively to common challenges to collection calls while discussing means of resolving open accounts.
• Meet monthly goals and perform other assigned duties.
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Skills

Communication skills

Typing 20+ wpm

MS Office (Excel/PowerPoint/Word/Outll

Education

High school diploma or equivalent

Job description

MCI is seeking Collections Agents in Wichita, Kansas to engage with customers on past-due accounts and help arrange suitable payment solutions. You will use effective negotiation techniques and ethical collection practices to encourage timely payments, achieve recovery goals, and maintain positive customer relationships.

This experienced-level position offers paid, on-the-job training in a professional and supportive environment.