Collections Specialist: Drive Recoveries & Dispute Resolution

Insight Global (United States); Richmond (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Insight Global is seeking a Collections Specialist in the United States to resolve accounts placed into collections. The role involves handling inbound and outbound calls to recover outstanding balances, maintaining portfolios to limit bad debt, and collaborating with internal teams to address disputes from customers.

Strong Excel skills and at least 1 year of relevant experience are required. Qualified candidates will contribute to reducing third-party collection expenses while meeting

Qualifications

• Proficiency with Excel and data entry.
• High school diploma required.
• At least 1 year of relevant collections experience preferred.

Responsibilities

• Perform inbound and outbound collection calls to collect on outstanding balances.
• Assist in increasing internal collection efforts while reducing third party collection expenses.
• Maintain collection queue/portfolio to minimize bad debt exposure.
• Collaborate with internal customers to handle disputes and questions from external customers.
• Communicate via email and phone with external and internal customers.
• Achieve productivity and accuracy standards per training guidelines.

Skills

Excel

Education

High school diploma

Job description

Insight Global is seeking a Collections Specialist in the United States to resolve accounts placed into collections. The role involves handling inbound and outbound calls to recover outstanding balances, maintaining portfolios to limit bad debt, and collaborating with internal teams to address disputes from customers.

Strong Excel skills and at least 1 year of relevant experience are required. Qualified candidates will contribute to reducing third-party collection expenses while meeting