Collections Specialist

Insight Global (United States); Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Major medical

Dental

Life insurance

Vision

Job summary

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of Personal, Business, Use Taxes along with other portfolio types. The Collector will manage a designated portfolio of accounts to recover balances and will handle 100-150 calls per day on a dialer system.

The role emphasizes negotiation, problem-solving, and adherence to FDCPA and related regulations to conduct ethical collections. This is a 6 month contract- permanent position with benefits available.

Qualifications

• High School Diploma or equivalent.
• Experience in a high-volume call center is preferred.
• Strong communication, negotiation, and problem-solving abilities.

Responsibilities

• Manage a portfolio of accounts to recover outstanding balances.
• Contact debtors by phone or other channels; discuss accounts and negotiate payment solutions.
• Negotiate payment plans or settlements while adhering to policies and laws.
• Maintain accurate records in the company database and log communications.
• Follow applicable laws including FDCPA and HIPAA to ensure ethical collections.

Skills

High-volume call center experience

Experience in collections or credit

Willingness to handle 100% phone role

Education

High School Diploma

Job description

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of Personal, Business, Use Taxes along with other portfolio types! The Collector is a crucial part of their team, tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills. A Collector is expected to receive/ place 100- 150 calls per day. This role will be a mix of inbound/outbound calls on a dialer system. Attendance is a major priority for this team and impeccable attendance is expected.

Duration: 6 month contract- Permanent

Responsibilities

• Will be responsible for a portfolio of accounts, which involves organizing, prioritizing, and strategically managing outreach to maximize recovery.
• Will contact debtors via phone, and/or other communication channels to discuss their accounts. The goal is to understand their situation, negotiate payment solutions that work for both parties, and resolve the outstanding debt in a professional and empathetic manner.
• A key part of the job is negotiating payment plans, settlements or alternative solutions. Must be resourceful and able to find creative ways to help debtors fulfill their obligations while adhering to company policies and legal regulations.
• Maintaining accurate and detailed records is essential. Will use our company database to log all communication, update account statuses, and document all actions taken. This ensures a clear audit trail and helps the team stay organized.
• Will be expected to follow all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA, HIPAA, etc.), to ensure all collection activities are conducted legally and ethically.

Qualifications

• High School Diploma

Required Skills

• Must have good job longevity in previous roles (unless very junior)
• MUST be willing to be in a 100% on the phone role dealing with (sometimes) difficult customers

Preferred Skills

• Experience working within a high-volume call center environment
• Previous Experience in collections, credit or a related field is HIGHLY preferred

Pay range and compensation package

• Benefits to include: major medical, dental, life, vision, etc...