Collections Specialist

StevenDouglas; Florida; On-site; USD 25,000 - 36,000; Full time

Job summary

StevenDouglas is seeking a Recovery Specialist (Collections) to support our nationwide client base. This full-time role requires a 40-hour work week focused on negotiating and recovering revenue from in-house default accounts.

You will contact business owners by phone, meet daily contact targets, and work with management to secure payment in full or favorable payment plans. Strong negotiation, excellent communication, and MS Office proficiency are essential.

Qualifications

• 2+ years of experience working over the phone in a high-volume setting including but not limited to – collections, sales, customer service, customer support.
• Prior experience in collections (ex: Skip Tracing) is a big plus
• Proficient in MS Office and Internet
• Excellent phone communication and negotiation skills; ability to overcome obstacles and focus on positive solutions.

Responsibilities

• The Team uses all available methods every day to contact business owners nationwide to negotiate and recover revenue from “in house” default accounts.
• Recovery Specialists meet established daily call counts and email contacts as well as use the internet and other company resources to generate recovered revenue.
• Team Members, with Management support, negotiate terms for payment in full, lower payment plans and settlements and follow up on payments arrangements in order to ensure a positive resolution for the account.
• Team Members build and maintain positive, professional relationships internally as well as with clients.

Skills

Phone negotiation

High-volume calling

Customer service

Negotiation

Tools

MS Office

Job description

Recovery Specialist (Collections)+ monthly spiff

Must be available for a 40 hour work week

• The Team uses all available methods every day to contact business owners nationwide to negotiate and recover revenue from “in house” default accounts.
• Recovery Specialists meet established daily call counts and email contacts as well as use the internet and other company resources to generate recovered revenue.
• Team Members, with Management support, negotiate terms for payment in full, lower payment plans and settlements and follow up on payments arrangements in order to ensure a positive resolution for the account.
• Team Members build and maintain positive, professional relationships internally as well as with clients.
• 2+ years of experience working over the phone in a high-volume setting including but not limited to – collections, sales, customer service, customer support, etc.
• Prior experience in collections (ex: Skip Tracing) is a big plus
• Proficient in MS Office and Internet
• Excellent phone communication and negotiation skills; ability to overcome obstacles and focus on positive solutions.
• Excellent attitude, Team Player and Willingness to Learn