Collections Specialist — High-Volume Phone Role (Contract)

Insight Global (United States); Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Major medical

Dental

Life insurance

Vision

Job summary

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of Personal, Business, Use Taxes along with other portfolio types. The Collector will manage a designated portfolio of accounts to recover balances and will handle 100-150 calls per day on a dialer system.

The role emphasizes negotiation, problem-solving, and adherence to FDCPA and related regulations to conduct ethical collections. This is a 6 month contract- permanent position with benefits available.

Qualifications

• High School Diploma or equivalent.
• Experience in a high-volume call center is preferred.
• Strong communication, negotiation, and problem-solving abilities.

Responsibilities

• Manage a portfolio of accounts to recover outstanding balances.
• Contact debtors by phone or other channels; discuss accounts and negotiate payment solutions.
• Negotiate payment plans or settlements while adhering to policies and laws.
• Maintain accurate records in the company database and log communications.
• Follow applicable laws including FDCPA and HIPAA to ensure ethical collections.

Skills

High-volume call center experience

Experience in collections or credit

Willingness to handle 100% phone role

Education

High School Diploma

Job description

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of Personal, Business, Use Taxes along with other portfolio types. The Collector will manage a designated portfolio of accounts to recover balances and will handle 100-150 calls per day on a dialer system.

The role emphasizes negotiation, problem-solving, and adherence to FDCPA and related regulations to conduct ethical collections. This is a 6 month contract- permanent position with benefits available.