Collections Specialist: Resolve Delinquency & Drive Revenue

Regional Management Corp; Greer (SC); On-site; USD 38,000 - 58,000; Full time

Job summary

Regional Finance in Greer, SC is seeking a Collections Specialist to manage outbond and inbound calls, determine best resolution paths for delinquent accounts, and ensure accurate servicing data entry. The role emphasizes customer service and cross-sell opportunities while maintaining compliance and data integrity.

The position requires 2+ years in collections and the ability to pass pre-employment screening; a higher level of experience (5+ years) is preferred.

Qualifications

• 2+ years of collections experience.
• Must pass pre-employment screening.
• 5+ years of collections experience preferred.

Responsibilities

• Handle outbound and inbound calls to resolve delinquencies.
• Input data and verify information for electronic payments.
• Document customer interactions in servicing system and provide information on products/services for cross-sell/up-sell.
• Adhere to scheduling guidelines and operational controls to ensure security of assets.

Skills

Collections experience

Customer service

Problem solving

MS Office

Tools

Database software

Job description

Regional Finance in Greer, SC is seeking a Collections Specialist to manage outbond and inbound calls, determine best resolution paths for delinquent accounts, and ensure accurate servicing data entry. The role emphasizes customer service and cross-sell opportunities while maintaining compliance and data integrity.

The position requires 2+ years in collections and the ability to pass pre-employment screening; a higher level of experience (5+ years) is preferred.