Collections Specialist

Insight Global (United States); Richmond (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Insight Global is seeking a Collections Specialist in the United States to resolve accounts placed into collections. The role involves handling inbound and outbound calls to recover outstanding balances, maintaining portfolios to limit bad debt, and collaborating with internal teams to address disputes from customers.

Strong Excel skills and at least 1 year of relevant experience are required. Qualified candidates will contribute to reducing third-party collection expenses while meeting

Qualifications

• Proficiency with Excel and data entry.
• High school diploma required.
• At least 1 year of relevant collections experience preferred.

Responsibilities

• Perform inbound and outbound collection calls to collect on outstanding balances.
• Assist in increasing internal collection efforts while reducing third party collection expenses.
• Maintain collection queue/portfolio to minimize bad debt exposure.
• Collaborate with internal customers to handle disputes and questions from external customers.
• Communicate via email and phone with external and internal customers.
• Achieve productivity and accuracy standards per training guidelines.

Skills

Excel

Education

High school diploma

Job description

The Collections Specialist is responsible for the resolution of accounts placed into collections. Performance must be maintained as prescribed in Performance Goals outlined by the Collections team Supervisor or Manager within the Specialty Division of company.

• Perform inbound and outbound collection calls to collect on outstanding balances
• Assist in increasing internal collection efforts while reducing third party collection agency expenses
• Maintain collection queue/portfolio to minimize the risk of bad debt exposure to company
• Collaborate with internal customers to effectively handle disputes and other questions from external customers
• Communicate timely and effectively via both email and phone with external and internal customers
• Understanding and expertise to execute on assigned Performance Goals via following prescribed training guidelinesAchieve prescribed productivity and accuracy standards

Skills and Requirements

ExcelHigh school diplomaAt least 1 year of relevant experiencen/a

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].