Collections Specialist

MSRcosmos LLC; Fort Worth (TX); On-site; USD 36,000 - 56,000; Full time

Job summary

MSRcosmos LLC in Fort Worth, TX seeks a Collections & Customer Service Representative to manage customer accounts, collect outstanding payments, and resolve billing issues while delivering excellent customer service. The role requires handling calls, negotiating arrangements, and collaborating with internal teams to improve processes in a compliant, customer-focused environment.

The ideal candidate has strong communication and problem-solving skills, experience in collections or customer

Qualifications

• Strong communication, negotiation, and problem-solving skills required.
• Ability to manage multiple accounts and handle customer concerns professionally.
• Automotive finance industry experience is a plus.

Responsibilities

• Handle inbound and outbound calls regarding overdue payments and account balances.
• Negotiate payment arrangements and follow up on outstanding balances.
• Manage assigned collection accounts and maintain accurate records.
• Perform skip tracing to locate customers and support repossession activities when necessary.
• Resolve customer inquiries, disputes, and escalations.
• Collaborate with internal teams to improve collection processes.
• Ensure compliance with company policies and regulatory requirements.

Skills

Communication skills

Negotiation skills

Problem-solving skills

Education

High School Diploma or GED

Bachelor's degree

Job description

We are seeking a Collections & Customer Service Representative to manage customer accounts, collect outstanding payments, and resolve billing issues while delivering excellent customer service.

Key Responsibilities

• Handle inbound and outbound calls regarding overdue payments and account balances.
• Negotiate payment arrangements and follow up on outstanding balances.
• Manage assigned collection accounts and maintain accurate records.
• Perform skip tracing to locate customers and support repossession activities when necessary.
• Resolve customer inquiries, disputes, and escalations.
• Collaborate with internal teams to improve collection processes.
• Ensure compliance with company policies and regulatory requirements.

Required Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• 1-2 years of experience in collections or customer service preferred.
• Strong communication, negotiation, and problem-solving skills.
• Ability to manage multiple accounts and handle customer concerns professionally.
• Automotive finance industry experience is a plus.